ANFIQU - FAQ

ANFIQU
SPEND IN THE WAY OF ALLAH

بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

» FREQUENTLY ASKED QUESTIONS

1.	How do I request Sadaqah / Zakat / Qard (Loan)?
2.	How do I change my contact details?
3.	I have lost my login details, what do I do?
4.	How do I check the progress of my requests?
5.	How do I deposit money into my account?
6.	How do I withdraw money from my account?
7.	How long does it take for the requests to be processed?
8.	How do I donate Sadaqah or Zakat directly to someone I know?
9.	How do you decide who should receive Sadaqah or Zakat?
10.	How do you decide who should receive Qard (Loan)?
11.	How do I repay Qard (Loan) instalments?
12.	What happens if I cannot pay Qard (Loan) instalments?
13.	Why am I not receiving Authorisation Codes?
14.	Why is it taking so long for the Authorisation Codes to arrive?

2. How do I change my contact details?

Please download the change of details form, complete it with the required information, and hand it in personally to the main office or one of our representatives.

When changing your details, you will need to provide photo identification.

If you are changing your address, you must also provide proof of your new address using one of the accepted documents listed under the "Apply" section.

ANFIQU 2015 - 2026