بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

 
 

» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?


5. How do I deposit money into my account?

There are three ways to deposit money into your Anfiqu account:

  • In person

    • You can give cash in an envelope to an Anfiqu representative at the mosque or another agreed location.

      Please make sure you receive a receipt when handing over your money.

      Once the money is received by Anfiqu, it will be deposited into your account.

      It is essential that you write your account ID on your deposit envelope.

  • Through another account holder

    • An account holder with sufficient funds may transfer money from their Anfiqu account to your account after receiving the equivalent amount of cash from you.

      Please make sure you receive confirmation from Anfiqu that the transfer has been completed before leaving.

      Anfiqu cannot accept responsibility for any miscommunication, errors, or misconduct between you and another account holder. Please only use someone you personally know and trust.

  • By post

    • Cash can be sent by post using Royal Mail. Please use a tracked delivery service and keep your tracking details safe.

      Once the money is received by Anfiqu, it will be deposited into your account. The tracking reference will be recorded as confirmation of your deposit.

      It is essential that you write your account ID on your deposit envelope.
ANFIQU 2015 - 2026